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Frequently Asked Questions

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What does GISO cost?

GISO is extremely affordable for businesses of all sizes. In fact, once you get up and running GISO can be completely FREE for you to use! Contact us today to get a quote for your business.

How long does it take to get started?

Getting started with GISO is a breeze. It takes just a few minutes to create your online store. A better question to ask might be – “How long does it take to be successful online?” The essential metric of success online is conversion. That’s what we really care about – getting you higher conversion. To achieve that we do all of the setup for you, onboard you, make sure that your tours are not just online but easily buyable online. We map the conversion funnel to your customers’ mental models. That entire process typically takes no more than one week.

How much help am I going to get?

All the help you need. You’ll have a dedicated account manager who will work with you 1 on 1 to get your new account up and running. You’ll also have access to our support team via phone and e-mail for any questions that come up along the way.

Can my GISO online storefront be customized to match my website?

Of course! Our design team will completely customize your GISO online storefront to match the look and feel of your website to provide your customers with a consistent brand experience through the entire checkout process.

How do the payments work?

When you sell tickets through GISO you collect payment directly from your customers. Their credit card payments are processed through your online merchant account and deposited into your checking account with absolutely no delays.

What about refunds?

GISO gives you complete control over your refund and cancellation policies, and you can issue refunds to your customers right through your GISO account with just a few simple clicks.

What if my products are too unique for online sales?

GISO is used by over 45 different types of tour and activity businesses. From paragliding to scuba diving to gold panning to dog sledding. If you can do it we can probably sell it online. Still not convinced? Give us a call. If it turns out that your business is so unique that GISO will not be able to meet your needs we’ll be the first ones to let you know. We’re not square-peg round-hole people.

Can I use my GISO online storefront with my existing website?

You bet. It doesn’t matter if you are using Wix, GoDaddy, Square Space, 1&1, WordPress, or ANY of the other website builders out there today. Integrating GISO is quick, painless, and requires absolutely ZERO custom coding or development on your website.

Will my GISO online storefront drive good conversion rates?

Absolutely! We’re crazy about conversion and you should be too. In fact, tour and activity companies using GISO online storefronts typically see conversion rates that are over 3x higher than the industry average.

GISO also supports conversion tracking through a number of today’s most popular online marketing services. This allows you to track the true ROI of your pay-per-click campaigns and monitor the performance of your digital marketing funnel.

Does GISO allow me to connect to Viator?

You bet! GISO is connected to Viator, the world’s largest online reseller of tours and activities, through their automated booking API technology. No more manual confirmations, no more updating that extra calendar.

Viator automatically checks the availability in your GISO account every time a booking request is made, and if there’s room the booking will be automatically inserted. No work needed on your end at all.

What if I already sell tickets online…what can GISO do for me?

If you’re using a shopping cart to sell tickets online GISO can provide you with a much more effective way to manage your inventory. If you’re using an event management system to sell tickets online GISO can help you streamline your calendar management, save you time, and provide you with valuable features like tour guide management and gift certificate sales. If you’re using an outdated online booking system GISO can help you bring your online storefront into the future and optimize the experience for customers on mobile devices. If you’re using a custom built online booking system GISO can help you connect to powerful demand channels like Viator and automate 100% of the manual tasks involved with processing those reservations. Not sure which bucket you fall into? Give us a call and we’ll help you find out.

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Sales (888) 866-5860
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